Service Desk Specialist - Kforce Inc.

Charlton, MA 01507

About the Job

Kforce has a client that is seeking a Service Desk Specialist in Charlton, MA. Summary: The support specialist will act as the second level of contact for handling business partners technical support issues. The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service. The Support Specialist will conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use.

Requirements:

Associates degree or equivalent experience
Help Desk and/or Desktop Support technical certification
Familiar with ITIL processes and framework; ITIL v3 or 2011 certification
Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices, and anti-virus/spyware
Advanced knowledge of desktops and laptop hardware
Working experience with peripherals such as printers and desk phones
Demonstrated strong verbal, written, organization and interpersonal skills
Demonstrated flexible approach to an ever-changing environment
Professional and courteous approach
Solid organizational skills
Solid communication skills including a good telephone manner
Demonstrated ability to prioritize large volumes of work while maintaining a high quality of Service and working to strict deadlines
Demonstrated ability to use troubleshooting skills to resolve inquiries professionally and accurately

Desired Qualifications:

Scripting knowledge is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Source : Kforce Inc.