Service Desk Manager - USC Only at Elegant Enterprise Wide Solutions

Key Personnel:

Service Desk Manager: The Service Desk Manager oversees all activities under the Subtask 1 – Service Desk area. The IT Service Manager will report to the Federal Service Desk Lead.

Requirements: This position requires strong verbal and written communication skills with capabilities to interact with IT staff to upper management, capable of time management skillset to prioritize workload and at least ten (10) years of IT support experience and at least five (5) of those years of experience managing an IT service desk. Expert knowledge of ServiceNow ITSM applications preferred.

Required Certifications: ITIL MP or higher.