Service Desk Manager - Zachary Piper LLC

Piper Companies is seeking an experienced Service Desk Manager to join our team. The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users.

Responsibilities for the Service Desk Manager include:

·      Manage and oversee the daily operations of the service desk, including incident management, request fulfillment, and problem resolution.

·      Lead and motivate a team of service desk analysts, providing guidance, coaching, and performance feedback to foster their professional growth.

·      Stay informed about industry trends, emerging technologies, and best practices in service desk management, and recommend their adoption where appropriate.

·      Manage relationships with external vendors and service providers, ensuring effective coordination and resolution of issues.

Qualifications for the Service Desk Manager include:                                                                                            

·      5+ years of experience in IT service desk management or a similar role.

·      Strong knowledge of IT service management (ITSM) frameworks, such as ITIL, and associated best practices.

·      Experience with service desk ticketing systems and incident management tools.

·      Excellent leadership and people management skills, with the ability to motivate and develop a team.

Compensation for the Service Desk Manager include:

·      Salary Range: $110,000/ yr. - $130,000/ yr. (based on experience)

·      Full benefits: Paid Holidays, Healthcare, Dental, Vision, 401k