Service Desk Manager - Zachary Piper LLC
Los Angeles, CA NotAv
About the Job
Piper Companies is seeking a Service Desk Manager for a world leading consulting organization in Los Angeles, California supporting a large initiative. The Service Desk Manager role will be hybrid working onsite 3 days a week near West Hollywood. The Service Desk Manager will serve as a leadership role implementing and improving processes, tooling and alignment to the overall organization.
Responsibilities for the Service Desk Manager include:
- Provide 24 x 7 IT Service to the organization
- Review/Improve and create new processes to improve efficiency and level of customer satisfaction
- Work with all stakeholders across the organization to learn more about their needs, requests, and feedback
Qualifications for the Service Desk Manager include:
- Ability to work onsite hybrid 3 days a week
- Proven years of successful leadership within IT Service Desk
- Experience managing and leading global teams supporting a 24 x7 environment
- Strong ServiceNow ITIL background
- Ability to lead but also be hands on
- Passion for providing a high level of customer service
Compensation for the Service Desk Manager includes:
- Salary Range: $150,000 - $175,000 based on experience
- No sponsorship or C2C arrangements
Keywords: Service Desk
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Source : Zachary Piper LLC