Service Desk/IT Desktop Support at Global IT Con

Position: Service Desk/IT Desktop Support

Location: Bronx, NY.

Duration: Fulltime

Responsibilities 

·       Provide first-line support for hardware, software, and network issues via phone,

·       email, and in-person.

·       Troubleshoot and resolve technical problems related to operating systems,

·       applications, and network connectivity in windows and Mac operating systems.

·       Escalate complex issues to higher-level IT teams or specialized departments when necessary.

·       Good Knowledge of Windows OS and Mac OS.

·       Handson experience in Active Directory,Exchange,O365.

·       Troubleshooting Microsoft Office applications and other application related issues.

·       Record, track, and manage service requests and incidents using a ticketing system.

·       Prioritize and categorize issues to ensure efficient resolution.

·       Communicate with end-users to provide updates on the status of their requests and incidents.

·       Assist with user account creation, modification, and deletion.

·       Manage permissions and access controls to ensure proper security measures are in place.

·       Help Users with password resets.