Service Desk Engineer - Confidential Jobs

The Service Desk Engineer will provide onsite support to diagnose, resolve issues, and escalate issues for both branch and satellite offices.

Functions/Responsibilities:

• Proficiency in Azure, Active Directory, Office 365, SharePoint, Intune and OneDrive.
• Experienced within all facets of asset management.
• A high level of oral and written communication skills to communicate effectively with senior managers, colleagues, and other stakeholders.
• Excellent analytical and technical skills with strong written, verbal, and interpersonal skills.
• Follow up with customers to ensure satisfactory service and if applicable guide the end user through step-by-step problem-solving process.
• Conduct root cause analysis of recurring incidents and recommend improvements to prevent future occurrences.
• To work under pressure and think clearly in challenging situations in a logical manner.
• Collaborate with other IT teams to provide solutions to complex technical issues.
• Participate in ongoing IT projects and initiatives assigned by the IT Director/Manager.
• The role is onsite in Midtown and requires the candidate ability to travel to satellite offices in New York City when necessary.

Qualification Requirements:

• Strong knowledge of Microsoft Windows Active Directory Services: DNS, Active Directory (on-prem and Azure), Group Policy, and SharePoint.
• Experience with Microsoft 365 Administration: EOL, Teams, SharePoint.
• Strong knowledge of the Microsoft toolset, both on-premises and cloud-based.
• Strong Proficiency in PowerShell or other scripting languages.
• Knowledge of new and emerging enterprise technologies (ex: Intune, Windows Analytics, Autopilot).
• Experience with JAMF and other RMM & MDM solution.
• Strong communication, collaboration, and documentation skills.
• Demonstrated expertise in IT support in retail or field-based environments a plus.
• Experience developing creative solutions to complex problems.
• Bachelor’s degree in computer science, Technology Systems Engineering or a related field preferred.
• Preferred Industry Certifications: ITIL, Microsoft, CompTIA.
• Knowledge of video conferencing and AV setups; must be able to provide support for both in-office and popular hosted video conferencing platforms (Zoom, WebEx and MS Teams).
• At least 7 years of professional IT support experience.
• SharePoint Development and Support (plus).
• Webpage Development and Support (plus).

Annual salary for this position is $55,000 - $65,000. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered as applicable (e.g., location, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity).

Equal Opportunity Employer