Service Desk Analyst / Technician from Innova Solutions

Innova Solutions is hiring a Service Desk Analyst to join our clients' team.

Position type: Contract (1 year+)
Location: Hybrid; 3 days onsite in Atlanta, GA (Midtown)

Title: Service Desk Analyst / Technician

Responsibilities:

• Install, configure, and support workstation software, hardware, printers, and phones for end users through various means.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed

Qualifications:

• Associates degree in Computer Science, Engineering, or related field.
• A minimum of 4 years of professional experience in a helpdesk, desktop or service desk role.
• Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
• Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
• Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
• Prefer demonstrated experience in resolving complex technical issues in a fact-based way that produces results quickly and maintains relationships
• Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders
• Excellent verbal and written communication skills and negotiation skills
• Understanding of infrastructure platforms, services and technology processes
• Self-motivated and driven to identify and deliver appropriate solutions
• Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook
• Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Citrix)

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

PAY RANGE AND BENEFITS:
Pay Range*: $25 to $28 w2 hourly.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent

Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Business in relation to this vacancy.