Service Desk Analyst - LanceSoft Inc
Salt Lake City, UT
About the Job
Duties:
This role requires ~1 weekend a ~month availability
WEEKLY Schedules Monday-Friday
6:00AM to 2:30PM
9:30AM to 6:00PM
This role requires 100% onsite availablility. 5 days in office.
WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day:
6:00AM to 4:30PM
8:30AM to 7:00PM
YOUR IMPACT
The Senior Service Desk team provides the highest level of technical support to the top executives of the firm globally operating 24/7 and 365 days a year.
The team works in a high paced environment and collaborates with various teams globally to provide in and out of office technical support for our partners and their clients. Our team has the ability to stay calm in highly stressful situations and are instrumental in making sure that our clients concerns are addressed with the highest level of professionalism and accuracy.
Skills:Basic Qualifications
This role requires ~1 weekend a ~month availability
WEEKLY Schedules Monday-Friday
6:00AM to 2:30PM
9:30AM to 6:00PM
This role requires 100% onsite availablility. 5 days in office.
WEEKEND Schedules - Monday/Tuesday and Saturday/Sunday - 4 days at 10 hours per day:
6:00AM to 4:30PM
8:30AM to 7:00PM
YOUR IMPACT
The Senior Service Desk team provides the highest level of technical support to the top executives of the firm globally operating 24/7 and 365 days a year.
The team works in a high paced environment and collaborates with various teams globally to provide in and out of office technical support for our partners and their clients. Our team has the ability to stay calm in highly stressful situations and are instrumental in making sure that our clients concerns are addressed with the highest level of professionalism and accuracy.
Skills:Basic Qualifications
- Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
- Solid technical knowledge, troubleshooting skills and support experience with the following:
- Zoom
- Microsoft Windows platform (Windows 7, 10)
- Networking, LAN, WAN, corporate enterprise domain infrastructure environment
- Windows desktop and server operating system
- Microsoft Active Directory
- Microsoft Outlook
- Good understanding of the Microsoft Office products such as Word, Excel, and Power Point.
- Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
- Ability to perform Mobile OS (iOS/Android) application troubleshooting.
- Team player mentality, collaborative, self-learner and self-motivated.
- Good understanding of English and good communication skills is a must.
- Strong customer service skills and focus on ownership throughout the resolution process.
- Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
- For our Asia language support team, hours of operation would match with region of support based on language spoken.
- The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.
- Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
Source : LanceSoft Inc