Service Desk Analyst- Pontiac, MI at Digital Technology Solutions

DTS is looking for Service Desk Analyst for our direct client position in Pontiac, MI

Job Description

• Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the IT Service Desk.
• Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
• ITIL certification preferred.
• Additional Service Center responsibilities duties as required.
• The assignment requires candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.
• New hire will be trained on-site then working remote approximately three days/week & on-site two days/week.

Contact:

Pankaj Kumar
Digital Technology Solutions
248-438-8548