Service Desk Analyst - Diverse Linx

plano, TX

About the Job

Job Details:

Experience in a Service Desk Analyst role / IT Support in a global organization.: 5 years.
Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedules: Yes.
Experience in delivering customer service through multiple channels including Inbound and Outbound calls, chat and Self-service.:4+ Years.
Experience Identifying and diagnosing issues and problems:3+ Years.
Proficient in supporting problem identification: Yes.
Windows XP, 7, 8, 10 and Server PCs and MacOS support: 4+ Years
TCP/IP networking, DNS, and printer configuration: 3+ Years
Ticketing Tool, ServiceNow, Active Directory: 3+ Years
Networking: 2+ Years
Communication Skills: Good

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Source : Diverse Linx