Service Desk Analyst - Abacus Service Corporation
Phoenix, AZ 85007
About the Job
| Assignment View |
|---|
| Sector | State of AZ | ||
| Contractor's Work Location | AZDEQ | Position Title | Service Desk Analyst |
| Labor Category | Information Technology-1 | ||
| Job Category | Technical Support | Number of Positions | 1 |
| Job Level | 1 | Submittal allowed per staffing agency | 2 |
| Priority | Submittals allowed for this Requisition | ||
| Assignment Type | Temporary | ||
| Work Location Address | 1110 W. Washington, Phoenix, AZ, 85007 | ||
| Assignment Details |
|---|
| Target Start Date | 02/26/2024 | Target End Date | 08/23/2024 | |
| Shift | 1st Shift | Work Schedule | Standard | |
| Tentative Shift Start Time | 8:00 AM | Tentative Shift End Time | 5:00 PM | |
| Estimated Regular Hours/Week | 40.00 | |||
| OT Expected | No | OT Rate | Time and One Half (Non Exempt) | |
| Travel Required | No | Estimated OT Hours/Week | ||
| Travel % | Travel Description(Domestic/International) | |||
| Security Clearance | None | |||
| Is U.S. Citizenship Required? | Yes | |||
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| Drug Screen | No | Background Checks | Yes | |
| Position Description | Service Desk Analyst " Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs. Monitor calls, including tickets entered in the ticket tracking system for problems; verifies user information; communicate outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments. | |
| Skills Required | " Exceptional customer service skills, including effective listening and problem-resolution techniques with attention to detail. " Excellent interpersonal, written, and oral communication skills. " Critical thinking, problem-solving, effective decision-making, engaging in critical thinking using logic and reasoning, working collaboratively or independently. " Handle phone calls and walk-ups while juggling multiple other priorities. " Determine the impact of issues and recommend changes to improve efficiency and reduce waste. " Balance, prioritize, and organize multiple tasks and adjust plans accordingly. " Imaging desktops, laptops, and tablets and deploying equipment to agency staff. | |
| Skills Preferred | Ability to analyze and diagnose desktop computer software problems in a network environment. " Analyze complex issues and resolve incidents efficiently and effectively. | |
| Experience Required | 2-4 years of technical service desk experience or equivalent experience, certification in Microsoft products, CompTIA A+, and accreditation in Client/Dell hardware products. | |
| Experience Preferred | ||
| Education Required | At a minimum, the preferred candidate will possess an Associate's degree in the IT Field. | |
| Education Preferred | ||
| Additional Information | 7 year National, County, Criminal background check required Do not submit anyone submitted to Req 500. |
Source : Abacus Service Corporation