Service Desk Analyst - First Pro

firstPRO is recruiting for several hybrid (onsite/remote) Service Desk Analysts roles.  This role will be 100% onsite (Malvern, PA) during the contract period and will convert to 100% remote, once hired on with client.  The ideal candidate will have 1 to 2 years of Help Desk experience.  This position has a compensation range based on experience level, ranging between $20/hr. and $24/hr. during the contract period and converts to the high 40K’s once hired on.  If interested, please apply below.  We are setting up interviews for qualified candidates immediately. 

Qualifications: 

• 1 to 2 years of experience as a Help Desk Technician is ideal 

• Strong emphasis on personality - Someone who is a happy person, pleasant to be around and has strong customer service skills 

• Degree is nice-to-have, but not required 

• ServiceNow is nice to have 

• Epic knowledge is a plus 

• MS Office 365 is a plus 

• Any MAC is nice 

• Need experience remoting in  

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This individual will be resolving issues, such as: 

• Password issues 

• Printer issues 

• Application issues 

• Interface issues 

• Laptop needed 

• Remote user can't get in - Locked out  

CALL VOLUME:?60+ calls per day 

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Some of what we would look for: 

• Punctual 

• Strong phone skills 

• Able to work in a very fast paced environment 

• Multi-tasking abilities 

• Knowledge and use of ServiceNow 

• Helpdesk experience with 1+ years of experience