Service Desk Analyst at TEKsystems

Description

Evaluates hardware

and software problems and recommends solutions or corrects the problems

encountered.

Assists with the

implementation and coordination of routine Help Desk and Operational tasks.

Candidate must be okay handling medical billing questions occasionally.

(Microsoft

Certifications Needed) A+, Net +, ETC...

DAY-TO-DAY RESPONSIBILITIES: - Majority of the calls are for Password Resets

(60% of these calls) Nature of other calls include... - Basic Program

troubleshooting- programs not working correctly, excel freezing, Emails

(Outlook issues) - Ticket Creating (E-Desk) - Taking about 45-50 calls a day

during high volume, 35 calls on average.

ADDITIONAL

RESPONSIBILITIES MAY INCLUDE: Provide Help Desk support and technical

assistance to end users. Troubleshoot, diagnose and resolve hardware and

software issues. Installs, configures and maintains PC operating systems,

network operating systems and related software applications. Log and track all

user's requests and support interactions. Provide backup support to the

operations support team for the daily operations tasks. Perform routine

preventative maintenance on computer systems. Monitor Data Center environment

and provide necessary communications on status Assist with the development and

maintenance of a knowledge base of support issues Identify and escalate

situations requiring urgent attention. This position is scheduled as a Six

month contract, at which point the client may offer a permanent opportunity

Shift is M-F 8am - 5pm

Skills

Service desk, Help desk, Customer service, Servicenow, Phone support, Troubleshooting

Top Skills Details

Service desk,Help desk,Customer service,Servicenow,Phone support,Troubleshooting

Additional Skills & Qualifications

Customer service skills, oral/written communication, professionalism

Reliability will be a top priority when selecting candidates. Must be open to working weekends and their shift for a 40 hour work week.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $17.00 - $17.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Livonia,MI.

Application Deadline

This position will be accepting applications until Jan 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.