Service Desk Analyst II ( 2+ years exp.) at SUCCESS BY DESIGN LLC
Centreville, VA 20120
About the Job
| Minimum/General Experience: Provides Service Desk or Network Operations level I support. Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills. Minimum two years’ experience in the field. Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment. Strong communication skills required. Performs full lifecycle of Incident management activities in context of a professional service desk. Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required. |
Salary
55,000 - 75,000 /year