Service Desk Analyst from INSPYR Solutions
Dallas, TX
About the Job
Title: Service Desk Analyst, Level 1
Location: 100% Remote (need to be local to Dallas, TX for occasional onsite support)
Duration: 24 months +
Compensation: Between $19 to $22 per hour
Work Requirements: US Citizen
Service Desk Analyst – Day Position
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Location: 100% Remote (need to be local to Dallas, TX for occasional onsite support)
Duration: 24 months +
Compensation: Between $19 to $22 per hour
Work Requirements: US Citizen
Service Desk Analyst – Day Position
- This is for a day position working between 8:00 am ET to 8:00 pm ET.
- US Citizenship is Required - Ability to pass enhanced background screen (criminal, financial, drug) for Public Trust Clearance.
- It will take four to six weeks from offer before you can start. As stated above, very thorough background screen
- Hours worked are 160 a month, 40 hours per week
- PTO and 10 holidays are paid
- The Service Desk Agent is an entry-level position providing first-level IT support for service requests and incident resolution.
- This position is in a 24 x 7 x 365 environment, working various day shifts and provides business support by answering or making outbound customer calls, monitoring operational dashboards and group email inbox to create, resolve and/or escalate operational incidents and service requests.
- Familiarization or use of established Incident Management Process and Procedures must be adhered to when classifying, prioritizing, and escalating incidents .
- At least 1-3 years of prior Service Desk experience working with incident ticketing system and event management.
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint
- Critical thinking skills
- Professional communication skills both written and verbal.
- ITIL Foundation Certification preferrable, but not required.
- Experienced managing various email mail boxes
- Comfortable working within MS Outlook
- Able to organize and process a large volume of emails
- Answering calls via the phone to resolve end user issues
- Experienced managing incident tickets to include creation, updates and manage lifecyle of incident prioritization
- Create and distribute required daily reports
- Adhere to and execute using Standardized work instructions located in the baseline library & Service Desk SharePoint
- Remote work – Utilized all the documented procedures when working from home
- Avaya soft phone procedures
- Establishing bridge line/Microsoft TEAMS
- Transferring calls to bridge lines
- OBM monitoring
- Elevated system access request handling
- Password resets/unlock account – Ensure a service Request ticket is initiated for all of these requests
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
Salary
19 - 22 /hour