Service Desk Analyst - Central Ohio Transit Authority

Join the organization that received Outstanding Public Transportation System Achievement Award from the American Public Transit Association in 2018 & 2020!

Central Ohio Transit Authority (COTA) is central Ohio's public transportation provider, providing nearly 19 million passenger trips per year servicing Franklin County and parts of Delaware, Fairfield, Licking and Union counties. Guided by our 2019-2024 Strategic Plan, our vision is to move every life forward. Our mission is to provide solutions that connect people to prosperity through innovation, dedication and teamwork.

Salary: $48,817 - $60,832

Location: 33 North High Street, Columbus, OH 43215

Benefits: COTA offers competitive benefits including: medical/Rx, vision, dental, supplemental insurance, life insurance, paid parental leave, employee discounts, employee bus pass; wellness initiatives, on-site cooking classes & chair massages, on-site Health Coaches & Dietitians, tuition reimbursement, and retirement benefits through OPERS & Ohio Deferred Compensation.

Position Summary:

Performs professional work providing support on personal computer and Macintosh hardware and software to end users and providing technical assistance to staff on operating hardware and software and office peripherals. Also is responsible for supporting audio/visual, video conferencing and telephone (Cisco VoIP) systems.

Performs duties in alignment with the 2019-2024 COTA Strategic Plan and in support of the organization's vision To Move Every Life Forward.

This Position is Responsible For:

• Staffs COTA's Service Desk and helps respond and resolve user system issues that are reported through the hotline and mailbox, including but not limited to hardware/software, peripheral (digital display devices, docking stations, etc.), and telephone problems. Complete PC and Mac peripherals and phone installs as required;
• Train new employees on the use of office equipment including voice mail, telephones, and desktop systems;
• Responsible for recommending and implementing new technical solutions, learning appropriate software, ensures license compliance and documentation;
• Performs file back-ups and restores using Commvault software; applies anti-virus updates and performs password resets as needed by users; and
• Available to support critical business issues 24/7 as part on an on-call rotation.

At Minimum You'll Need:

• A High School Diploma or GED and a minimum of five (5) years of experience supporting PC and Macintosh hardware and software; or an equivalent combination of education and experience in business or public administration;
• A+ and ITIL certifications wanted;
• Knowledge of Active Directory, Windows and Mac based desktop operating systems, MS Exchange, MS Office Suite, SCCM, and imaging software to roll out new releases; and
• Experience with Sophos Anti-Virus solution, TCPIP, DNS, DHCP and Lan, knowledge of Cisco (VoIP) telephone and voicemail setup.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward.