Service Desk Analyst - Compu-Vision Consulting Inc.
Boston, MA 02108
About the Job
Job tile: Service Desk Analyst
Duration: 3 Months (with possible renewal)
Location: Boston, MA (Onsite)
Summary:
The Client is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity and success of our team.
Specific Duties:
The specific duties of this position include but are not limited to the following:
Required Qualifications:
Preferred Qualifications:
This position requires a self-starter with the following capabilities and attributes:
Minimum Entrance Requirements:
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least one year must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
Duration: 3 Months (with possible renewal)
Location: Boston, MA (Onsite)
Summary:
The Client is seeking a Service Desk Analyst to join our team and ensure IT support for the organization. This position will be the first point of contact for technical issues, manage hardware and software troubleshooting, and support user onboarding and offboarding processes. The Service Desk Analyst's work directly contributes to the overall productivity and success of our team.
Specific Duties:
The specific duties of this position include but are not limited to the following:
• Serve as the first line of contact for technical support inquiries, ensuring timely resolution or escalation of reported issues.
• Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.
• Manage and maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2/3 support teams.
• Perform IT-related tasks for onboarding and offboarding employees, including assistance with account provisioning and hardware setup or recovery processes.
• Collaborate with internal teams and external vendors to ensure seamless operations and minimal downtime.
• Monitor infrastructure performance and identify areas for improvement.
• Contribute to team documentation, including knowledge base articles and IT procedural guides.
• Diagnose and troubleshoot Tier 1 hardware, software, and network issues, providing guidance to end-users.
• Manage and maintain accurate incident records in the ticketing system, documenting solutions and escalating unresolved issues to Tier 2/3 support teams.
• Perform IT-related tasks for onboarding and offboarding employees, including assistance with account provisioning and hardware setup or recovery processes.
• Collaborate with internal teams and external vendors to ensure seamless operations and minimal downtime.
• Monitor infrastructure performance and identify areas for improvement.
• Contribute to team documentation, including knowledge base articles and IT procedural guides.
Required Qualifications:
• Proficiency with Windows operating systems, Microsoft Office Suite, and common business applications.
• Strong analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• At least an Associate's degree in IT, Computer Science, or a related field OR two (2) years of experience in an IT support or service desk role.
• Strong analytical and problem-solving skills.
• Exceptional customer service and communication skills.
• At least an Associate's degree in IT, Computer Science, or a related field OR two (2) years of experience in an IT support or service desk role.
Preferred Qualifications:
This position requires a self-starter with the following capabilities and attributes:
• Familiarity with IT service management frameworks like ITIL.
• Experience with Active Directory, user account management, and basic network troubleshooting.
• Experience with Active Directory, user account management, and basic network troubleshooting.
Minimum Entrance Requirements:
Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least one year must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.
Source : Compu-Vision Consulting Inc.