Service Department Supervisor at Medserv Equipment Corp

JOB RESPONSIBILITIES:

• Perform and supervise pickup, delivery, repair, and installation of equipment in patient homes or care facilities;
• Provide instruction and demonstration to patients, caregivers, and family members on the safe use and maintenance of equipment;
• Perform routine equipment maintenance checks and service repairs to ensure equipment is functioning properly;
• Pick up, clean/disinfect, and repair medical equipment after use and prepare it for future patient use;
• Complete and maintain accurate delivery and service records, ensuring all documentation is up to date and compliant with company policies;
• Conduct in-home assessments to determine appropriate equipment, and modifications necessary to meet patient needs;
• Manage inventory of medical equipment and supplies, including ordering, receiving, and restocking items as necessary;
• Maintain a clean, organized, and safe work environment, including the service vehicle, by following proper handling and transportation protocols;
• Maintain communications with patients and caregivers and document in patient file;
• Installation of accessibility equipment including vehicle and stair lifts;
• Utilize company software and technology tools to track equipment status, delivery schedules, and service calls;
• Attend training sessions and participate in continuing education as directed;
• Other duties as assigned;
• Report regularly to Branch Manager on status of repairs, deliveries & flow of the service department

JOB REQUIREMENTS:

• Reliability, punctuality and perfect attendance (not withstanding sick days).
• Ability to supervise other employees while also doing your job
• Ability to work independently and manage time effectively
• Valid driver's license with a clean driving record
• High school diploma or equivalent Trade School Education helpful
• Ability to maneuver heavy equipment weighing up to 300lbs and lift up to 75lbs
• Previous experience in delivery, installation, and servicing of medical equipment preferred
• Basic mechanical aptitude and the ability to troubleshoot equipment issues
• Excellent communication skills a must with co-workers, patients and caregivers.
• Availability to work Saturdays (on rotation)
• Familiarity with geographic area and ability to read maps/GPS for efficient routing
• Commitment to maintain patient confidentiality (HIPAA compliance)
• Competence using computers and related technology
• Must be willing to work with all consumers regardless of age, gender, sexual orientation, and/or disabilities

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