Service Department Manager - LIVunLtd

LIVunLtd is North America's America's leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style - and the largest distributor and servicer of fitness equipment across US & Canada. Our services are retained by residential buildings, commercial buildings, corporate offices, hotels, spas, municipal recreation centers, campuses and even waterparks.

We are looking for a Service Department Manager to lead our service support and scheduling departments. This person is responsible for leading a team responsible for scheduling service technicians, providing quotes, managing warranties & inventory procurement, and ensuring top-notch customer service. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for the fitness industry.

ESSENTIAL RESPONSIBILITIES

• Team Leadership: Lead, motivate, and support the service team, fostering a positive and productive work environment.
• Training & Development: Develop and oversee training programs for our Service Support & Scheduling team to master cross-functional skillsets.
• Performance Monitoring: Track and analyze service department metrics, identifying areas for improvement and implementing solutions.
• Customer Service: Ensure best-in class customer service practices by working with the Service Team to handle customer inquiries, complaints, and service requests, ensuring a high level of customer satisfaction.
• Scheduling & Dispatch: Oversee the coordination and scheduling of service technicians, ensuring efficient and timely service delivery.
• Warranty Management: Oversee warranty claims and processes, ensuring compliance with company policies and manufacturer guidelines.
• Quotation Preparation: Prepare and manage service quotes for clients, providing clear and accurate pricing information.
• Inventory Management: Oversee inventory of parts and equipment, ensuring adequate stock levels for service needs.
• Compliance & Safety: Ensure all service activities comply with company standards, safety regulations, and industry best practices.

SKILLS AND QUALIFICATIONS

• Industry Experience: Minimum of 3 years in a technical service industry, preferably the fitness equipment service industry.
• Leadership Skills

  Ability to lead and manage a team effectively.

  
  

• Communication Proficiency: Strong ability to communicate effectively with team members and clients.
• Organizational Proficiency: Capable of identifying and prioritizing tasks to meet company and client goals.
• Physical Capabilities: Ability to lift over 50 lbs and adapt to physical demands of an office job.
• Independence and Responsibility: Capable of working autonomously with a commitment to professionalism and detail.
• License and CRM Skills: Must possess a valid driver’s license and preferably have experience with CRM software, especially Salesforce.

BENEFITS

As a member of LIVunLtd you can expect:

• Growth & development opportunities
• A fun, friendly, professional working environment
• Paid Time Off including paid vacation days, personal days, sick days, floating holidays, and company holidays
• Comprehensive health benefits package including access to medical, vision and dental coverage
• Employee Assistance Program
• Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
• 401(k) benefits with a company match and access to financial wellness educational materials & resources

LOCATION

The Service Department Manager role is a 5-days a week (Monday-Friday) onsite position located out of LIVunLtd's office in Huntersville, NC.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. LIVunLtd is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.