Service and Delivery Technician - Bullfrog Spas

Company Description

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.

Summary

Bullfrog Spas is seeking to hire a full-time Spa Service and Delivery Technician to serve the Boise, ID area market and Factory Stores. The Field Service Technician provides support to our Idaho customer, ensuring an easy to do business with attitude. The Field Service Technician works with the Service and Delivery Manager to complete the assigned task, follow safety procedures, and communicates needs to create a positive work experience as well as an exceptional customer experience.

Essential Duties

• Provide exceptional service to our customers.
• Provide basic service and maintenance to trailers and vehicles
• Maintain inventory of spa parts on the vehicle and warehouse
• Provide solutions to customer
• Assist local store sales team when necessary
• Provide technical support to customers
• Assist in setting up shows as well as showrooms
• Maintain and submit expense reports daily

Maintain a clean and organized service vehicle

Be responsible for Bullfrogs assets.

• Communicate local needs with Service Manager to improve the customer experience
• Maintain local service schedule, detailed notes of service provided, close service tickets, and collect payments from customers
• Schedule local service calls with the customer

Insure vehicle is serviced in an appropriate time frame.

Be responsible with representing the brand while in the field.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read, analyze, and interpret common customer information, service manuals, etc. Ability to effectively present information to management or the customer

Mathematical Skills

Ability to calculate figures and amounts such as discounts, percentages, etc.

Technical Ability

Candidate must possess or have the ability to learn the basic fundamentals of spa repair.

• Basic electrical, low voltage, 110v to 240v, AC/DC, GFCI breakers and amperage.
• Electronics diagnostics
• Ability to use hand tools
• Problem solving skills

Reasoning Ability

Ability to define problems

Collect data

establish facts

draw valid conclusions.

Repair spa in a one touch resolution

Computer Skills

To perform this job successfully, an individual should have knowledge of general computer software such as Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to perform physical maintenance to the product in hot weather conditions.
• Lift, pull or push up to 150LBS
• Bend over and be on knees for an extended amount of time.