Service Delivery Manger/Cybersecurity manager at HCLTech
Parsippany, NJ
About the Job
Role: - Service Delivery Manger/Cybersecurity manager
Location: - Parsippany, NJ
Day1 Onsite
Full time Hire
Responsibilities: -
Manage the day-to-day working of the CSFC Operations for the different customers.
Organizational Functions:
1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.
2. Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.
3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.
Core Functions:
1. Regular reporting on the state of the customer delivery.
2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management
3. Identify risks and maintain compliance with submission of client facing reports
Experience Required
Minimum overall experience of 15 years
Minimum of 10 years experience in Information Security
Minimum of 4 years experience in running a Security Operations Center for a large organization.
Preferable experience in running Security Operations Center providing services to Multiple customers.
Minimum experience in managing a team of 100+ team-members.
Certifications Required
Required (at least one) CISSP, CISA, CISM,
Required (at least two) OEM certifications.
Education Qualifications
Preferably Graduate with Science/Engg
Preferable with an MBA.
Location: - Parsippany, NJ
Day1 Onsite
Full time Hire
Responsibilities: -
Manage the day-to-day working of the CSFC Operations for the different customers.
Organizational Functions:
1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.
2. Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.
3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.
Core Functions:
1. Regular reporting on the state of the customer delivery.
2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management
3. Identify risks and maintain compliance with submission of client facing reports
Experience Required
Minimum overall experience of 15 years
Minimum of 10 years experience in Information Security
Minimum of 4 years experience in running a Security Operations Center for a large organization.
Preferable experience in running Security Operations Center providing services to Multiple customers.
Minimum experience in managing a team of 100+ team-members.
Certifications Required
Required (at least one) CISSP, CISA, CISM,
Required (at least two) OEM certifications.
Education Qualifications
Preferably Graduate with Science/Engg
Preferable with an MBA.