Service Delivery Manger/Cybersecurity manager at HCLTech
Frisco, TX
About the Job
Role: -Service Delivery Manger/Cybersecurity manager
Location: - Frisco, TX
Day1 Onsite
Full time Hire
Responsibilities: -
Manage the day-to-day working of the CSFC Operations for the different customers.
Organizational Functions:
1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.
2. Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.
3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.
Core Functions:
1. Regular reporting on the state of the customer delivery.
2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management
3. Identify risks and maintain compliance with submission of client facing reports
Location: - Frisco, TX
Day1 Onsite
Full time Hire
Responsibilities: -
Manage the day-to-day working of the CSFC Operations for the different customers.
Organizational Functions:
1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer.
2. Identify the in-efficiencies in the operations and identify potential solutions to improve efficiency.
3. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction.
Core Functions:
1. Regular reporting on the state of the customer delivery.
2. Maintain KPIs for the teams and report on Service Improvement Areas to senior management
3. Identify risks and maintain compliance with submission of client facing reports