Service Delivery Manager – 52400 - PRIMUS Global Services, Inc

Boston, MA

We have an immediate long-term contract opportunity with one of our key clients for a position of Service Delivery Manager, to work in Boston, MA.

Responsibilities:

Participate in the Program roadmap, rollouts, and strategic discussions with internal and customer stakeholders.
Maintain alignment with Program Director/Business Relationship Managers.
Maintain an overall Program-level view with the current state/progress and achievements.
Review delivery accomplishments and ensure adherence to budgeting preparation and control.
Track work progress and maintain relationships with other Partners/Vendors/Suppliers.
Oversee Delivery Quality and handle Customer Escalations.
Build and maintain the right team to deliver the program/track.
Identify learning needs to upskill the team's capabilities.
Identify potential risks/escalations and work with Scrum Master/Product Owner on Root Cause Analysis and define corrective actions.
Ensure compliance and reporting as defined for the track.
Communicate effectively across a complex and diverse group of stakeholders.
Management of service delivery performance and compliance through agreed metrics and Service levels.

Qualifications:

Experience in managing large-scale digital programs (25+ Team members).
Ability to comprehend key digital technologies like Cloud, DevOps, and e-Commerce.
Strong experience in the Retail Domain.
Commercially astute with strong negotiation and management skills.
Deep and practical ITILv3 knowledge and experience.
Experience in organizational initiatives
Ability and flexibility to work in a virtual environment across multiple time zones.
Flexibility to work non-standard hours in supporting global production systems.

Additional Requirements:

For immediate consideration, please contact:

Akhilesh
PRIMUS Global Services
Phone No: 972-753-6500 Ext: 417
Direct No: (972) 853-8927
Email: jobs@primusglobal.com

Source : PRIMUS Global Services, Inc