Service Delivery Manager - Field Services/Onsite IT Support - TCS USA

Proven experience in a managerial or leadership role within the field services or onsite IT support domain.

Strong background in IT service management, including incident, problem, and change management processes.

Demonstrated ability to manage and coordinate onsite technical support teams effectively.

Proficiency in resource allocation, scheduling, and workflow management to ensure timely and efficient service delivery.

Excellent communication and interpersonal skills to liaise with clients, stakeholders, and internal teams.

In-depth understanding of IT infrastructure, hardware, and software systems commonly deployed in field service environments.

Familiarity with industry-standard tools and technologies used for remote support and troubleshooting.

Experience in implementing and maintaining service level agreements (SLAs) and key performance indicators (KPIs) to measure and improve service quality.

Proven track record in driving continuous improvement initiatives and optimizing operational processes.

Strong problem-solving skills and the ability to make decisions under pressure in dynamic environments.

Relevant certifications such as ITIL (Information Technology Infrastructure Library) or PMP (Project Management Professional) may be advantageous.