Service Coordinator - Genesis of San Bruno

CardinaleWay Hyundai/Genesis San Bruno is looking to add a full-time customer service representative to its growing team of motivated individuals. A person in this position should possess excellent communication skills both in person and over the phone and have a friendly-upbeat attitude.

Cardinale Automotive Group is a world-class organization of happy employees. Relationships are the foundation of our success. With every vehicle sold, every automobile serviced, every customer interaction and every new hire brought onboard – we strive to create outstanding and long-lasting relationships. This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups.

What We Offer

• Health, Dental, and Vision offered after 90 days
• Each year we look to provide the very best insurance we can offer.
• 401k provided by Empower
• Ancillary insurance provided by Allstate
• FSA offered.
• Life Insurance provided for and paid by Cardinale Automotive Group.
• Opportunities for professional development and career advancement

Responsibilities

• Conduct inbound and outbound phone calls
• Greet Service customers
• Schedule and confirm appointments
• Follow up with prospective customers
• Demonstrate behavior consistent with our company's values in all interactions with customers and coworkers
• Follow a daily work plan and be able to complete daily tasks by utilizing CRM tracking system 
• Maintain and update customer information in CRM platform
• Other duties as assigned

Qualifications

• Previous experience working in a BDC center is a plus, but not required
• Strong verbal and written communication skills
• Organized and team oriented
• Ability to type efficiently and effectively
• Professional appearance and eager to improve on all aspects
• Valid driver’s license and clean driving record

Working Conditions:

• Office environment with standard office hours; some flexibility may be required

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.