Service Coordinator - LanceSoft Inc
Rocky Hill, CT 06067
About the Job
- High School or equivalent 3 years experience in customer service/dispatching.
- Proficient with computers, Windows applications (Oracle experience a plus).The qualified candidate will be an integral part in the continued success and growth of the Service Department.
- This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required.
- Scheduling general service calls, preparing and invoicing service calls.Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. ·
- Communicate with our Service Resource Center for all service calls. ·
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. · Reassign work as needed, making judgments based on current workloads & priorities. ·
- Regular contact of customer to communicate status changes. ·
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. ·
- Validate and perform invoicing transactions for service calls in ACE daily. ·
- Completed service calls to be invoiced within 48 hours. · Maintain confidentiality of customer and employer information at all times. ·
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
Source : LanceSoft Inc