Service Coordinator - Fujitec America

SERVICE COORDINATOR

JOB SUMMARY

Provide administrative coordination for the branch office service department by performing various tasks.

ESSENTIAL DUTIES

• Dispatch/coordinate service calls to correct technicians prioritizing them based on urgency and importance.
• Create service tickets in system by logging all significant information regarding the customer request for service such as building location, elevator malfunction/issue, elevator unit, floor unit is stuck on, all customer information including name and contact phone number.
• Assist mechanics with issues encountered with service tickets and ensure they are properly resolved for time entry and payroll.
• Maintain filing systems to include electronic filing as assigned.
• Conduct research: compile and generate reports.
• Open and route incoming mail and packages. Prepare outgoing mail and packages.
• Receive payroll checks and sends report to corporate finance department for record retention and live check activation, as assigned.
• Serve as backup for other administrative duties within service, repair and modernization, as needed.
• Coordinate safety and annual testing.
• Work jointly with internal and external customers to confirm safety testing.
• Complete safety tests cost proposals in Vision and deliver to customers.
• Complete repair proposals for sales in Vision.
• Follow up with customers after service requests and repair completion.
• Assist with payroll data entry

This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

DIRECT REPORTS

0 - None

JOB QUALIFICATIONS AND REQUIREMENTS

• Education: High School Diploma or equivalent
• Experience: Minimum 3 years in related

SKILLS/CORE COMPETENCIES

• Technical Professional Knowledge
• Teamwork and Cooperation
• Communication
• Adaptability
• Customer Service Orientation
• Planning and Organizing

WORK ENVIRONMENT AND EXPECTATIONS

• Job duties are performed mainly within an established office environment under normal lighting and climate-controlled tolerances. The noise level in the work environment is usually low to moderate.

The work environments are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

This job description does not constitute a written or implied contract of employment. This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. Furthermore, the employer reserves the right to revise or change job duties and responsibilities as the need arises.

Fujitec America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran or any other protected class under federal, state, or local law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment visa.