Service Coordinator - Murray Resources

An established, family-owned office solutions company is seeking a Service Coordinator to join their team! With over 30 years  in business our client strives to exceed customer expectations and is seeking someone who holds the same values! Sound like you? Apply today!

Salary + Benefits:

• $15-17/hr
• Medical, dental, vision, and life insurance
• 401K

Location: Houston, TX 77040 - onsite
Type: Direct Hire

Responsibilities:

• Serve as primary call taker for service requests via phone and email.
• Monitor emails and after-hours voicemail. Log calls and respond to clients.
• Assign technicians to service calls.
• Follow up with customer following service and close out ticket.
• Check billable tickets for accuracy and process invoice, scan monthly.
• Communicate with clients regarding estimates / inspections.
• Send documents and contracts to accounting as needed.
• Support Dispatcher as needed with communication to techs and leadership.
• Back up Dispatcher during absence.
• Attend all company and departmental meetings.
• Assist with other duties as assigned.

Requirements:

• 2+ years of clerical and customer service experience in an office environment required.
• Strong MS Office skills with the capability to catch onto new software.
• Attention to detail, strong communication and time management skills required.
• Ability to work in a team environment and juggle multiple priorities.