Service Coordinator - Harrisburg - OneTen Coalition
Harrisburg, PA
About the Job
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What's in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Thrive at work and at home:
Where is the work:
This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
What you will do:
Trane has a new exciting opportunity to join our organization as a Service Coordinator in our Service organization. You've imagined it many times. You're working at a company that challenges you to innovate and encourages you to apply your talent and knowledge. Where you're empowered and expected to make decisions that propel business growth. This position is required to closely interact with an energetic group including the Area Service Manager and assigned team members to ensure the timely completion of each project. Coordinates and communicates with customers on project status and maintenance requests. Process and coordinate internal Trane claims by evaluation and qualifying requests, collecting information and completing forms, responding to questions, and tracking progress.
This role is responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. They are also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Area Service Managers. Trane always focuses on a total solution to provide our customers with the most energy efficient buildings!
What you will bring:
Compensation:
Base Pay Range: $ 50,000-65,000
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
What's in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
What you will do:
Trane has a new exciting opportunity to join our organization as a Service Coordinator in our Service organization. You've imagined it many times. You're working at a company that challenges you to innovate and encourages you to apply your talent and knowledge. Where you're empowered and expected to make decisions that propel business growth. This position is required to closely interact with an energetic group including the Area Service Manager and assigned team members to ensure the timely completion of each project. Coordinates and communicates with customers on project status and maintenance requests. Process and coordinate internal Trane claims by evaluation and qualifying requests, collecting information and completing forms, responding to questions, and tracking progress.
This role is responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. They are also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Area Service Managers. Trane always focuses on a total solution to provide our customers with the most energy efficient buildings!
- Coordinates service resources
- Assigns team members to project
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Inputs project location to system.
- Generates Work Order Documents, dispatches technicians, and notifies customers.
- Responsible for customer interaction/satisfaction.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Logs service start-up and service work requirements in job tracking system.
- Responsible for generating, interpreting, and printing various assigned reports.
- Flexibility to work overtime/weekends, as required.
What you will bring:
- Must have strong communication skills, proactive approach with willingness to work independently as well as part of a team.
- Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment.
- Experience with Microsoft Office programs.
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
- Flexibility to work overtime/ weekends, as required.
- Excellent Customer Service Skills
- Strong written and verbal communication skills
- In depth knowledge of Word, Excel, Outlook, and Windows
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
- Proactive approach with willingness to work independently as well as part of a team
- Proven experience prioritizing tasks in order to meet tight deadlines within a high paced environment
Compensation:
Base Pay Range: $ 50,000-65,000
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Source : OneTen Coalition