Service Coordinator - Dispatcher - HVAC - Air Force One, LLC

AIR FORCE ONE 
SERVICE COORDINATOR POSITION:

Ensures continuity in all critical client touch points between client and AFO. This position is focused on the accuracy and timeliness of client deliverables and scheduling technicians and based in our Valley View, OH office.

QUALIFICATIONS:

· High School Diploma or GED equivalent.  
· Dispatching / Service Coordinator experience required, or similar role.
· Ability to pay keen attention to detail and communicate effectively with internal and external clients.
· Computer Experience required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer incoming calls in a professional manner and provide information to the callers. Take messages and transfer calls.
• Enter Service calls into our SamPro Database
• Maintain client information
• Coordinate call for dispatch and communicate with technicians.
• Set up and manage electronic filing systems
• Operate office equipment  - Phone, Copiers, Fax Machines
• Maintain scheduling and Outlook calendars
• Complete forms in accordance with company procedures.
• Monitors and reviews service calls and PM activity (daily, weekly, monthly)
• Issues Purchase orders and organize technicians’ parts for pick up or staging.
• Coordinates all EFM tools (electronic facility management)
• SAMPro
• Client web-based systems (tracking, updates, submissions etc.
• Other duties as assigned

DESIRED COMPUTER/SOFTWARE KNOWLEDGE:

• Microsoft Word (Beginner)
• Microsoft Excel (Beginner)
• Microsoft Outlook
• Microsoft Access
• Microsoft Teams
• Microsoft Sharepoint
• Accounting Software (SamPro, QuickBooks, Peachtree, Great Plains, etc.)
• Customer Relationship Management (CRM) software
• Dispatching Software

PHYSICAL ACTIVITIES AND ENVIRONMENT:

• The following physical activities described are representation of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
• While performing the functions of this job, the associate is continuously required to talk or hear; frequently required to sit; and occasionally required to stand, walk, use hands to type, handle or feel, reach with hands or arms. The associate will also be required to drive on a frequent basis. The associate must occasionally lift and/or move up to 25 pounds. The noise level in the work environment is usually moderate.

THE AFO ASSOCIATE:

• Without exception, every associate at Air Force One will have Integrity, Humility, be Intelligent and Hungry.
• Integrity means being honest in every interaction and working tirelessly to keep our promises.
• Humility is the opposite of arrogance. It is the badge of self-confidence and empathy for others.
• Intelligence is both emotional and intellectual. Our associates are excellent communicators, critical thinkers, display mental curiosity and a commitment to lifelong learning.
• Hunger is in the heart of champions. It is the will to win, the passion to overcome obstacles and the ability to savor success.

Additionally, Air Force One associates believe in and celebrate AFO’s Founding Principles of Personal Ownership, One Team, and Serving Others. Air Force One associates should demonstrate Professionalism and Quality Performance in their behavior at all times with fellow associates, customers, vendors, and the general public.

$22 - $25 /hour

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