Service Coordinator - Dispatch - Motive Companies
Fountain Valley, CA
About the Job
The Service Coordinator is responsible for providing support to field technicians, salespeople, management and customers with a strong emphasis on customer service, team synergy and self-motivation.
Responsibilities:
- Serves as a point of contact for all service customers and in-house representatives to ensure customer expectations are met.
- Monitor incoming emails and respond accordingly in a timely manner
- Proactively follows up with customers and in-house representative and management after completion of service visits
- Coordinates the scheduling and movement of labor force and materials
- Schedules and dispatches field technicians to meet customer needs and expectations based on the nature of the call (emergency, preventive maintenance, available resources and customer needs).
- Supports material procurement for customer part sales (pricing part sales, processing orders and invoicing) as well as internal requests in support of service projects.
- Effectively utilizes various software in the delivery and management of service activities: opening service calls, supporting and scheduling planned preventive maintenance visits, updating customer information, etc.
- Maintain, update, and distribute various reports based on assigned tasks for areas of responsibility
- Data entry for multiple systems that include but not limited to, excel, SAGE 500, and web-based service system
- Delivers outstanding customer service.
- Processes records and documents for accounting (billing and credits), shipping (logging Bills of Lading), etc., and files records of same.
- All other duties as required.
Experience:
- 2+ Years of dispatch, industry, or related customer service experience.
Pay: $22 - $26/hr
Source : Motive Companies