Service Coordinator-CYPRESS, CA - Georgia IT Inc.
CYPRESS, CA
About the Job
Job Title: Service Coordinator
Location: CYPRESS, CA
Position Type: Contract to Hire
Work Status: US Citizen/Green Card
Rate: $45/hr on W2 (DOE)
What Project/Projects will the candidate be working on while on assignment?
FDS/IFS Support
Is this person a sole contributor or part of a team? Team
If so, please describe the team? (Name of team, size of team, etc.) Team consists mostly of offshore resources
What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc) 9am - 5pm PT and working with offshore team
What type of interview process is preferred? (Face to face, phone, Skype, or a combination of the three) On the phone and in Person.
Location: CYPRESS, CA
Position Type: Contract to Hire
Work Status: US Citizen/Green Card
Rate: $45/hr on W2 (DOE)
What Project/Projects will the candidate be working on while on assignment?
FDS/IFS Support
Is this person a sole contributor or part of a team? Team
If so, please describe the team? (Name of team, size of team, etc.) Team consists mostly of offshore resources
What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)
- Primary contributor in designing, coding, testing, debugging, documenting and supporting all types of applications consistent with established specifications and business requirements to deliver business value. Identify and design most efficient and cost effective solution through research and evaluation of alternatives.
- Participate in Design reviews, Test Case reviews, and Production Support readiness reviews for new releases, provide inputs for Go/No Go decision
- Provides team leadership in areas of specific technical knowledge that is frequently sought out by others with significant experience in a single, complex development environment or across multiple platforms.
- Assist Service Manager and Service Director in providing management status reports on daily, weekly and monthly basis
- Ensure that all documentation has been updated and that work product meets UDP / SOX compliance requirements
- Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan
- Assist in Providing estimates on break/fix, and problem-management activities
- Identify application performance improvement initiatives and implement the same in consultation with the Service Manager
- Independent communication with business partners to resolve issues and negotiate project related items such as priorities and completion deadlines.
- Document suggestions for continuous process improvements for both OM and development activities.
- Provide timely updates on tasks to reporting supervisor
- Adherence to the defined delivery process/guidelines (SLA Compliance etc)
- Adherence to the defined OM delivery process/guidelines (SLA Compliance etc).
- Coordinating ETL strategies with other areas to ensure consistency across the enterprise
- Experience with Oracle ERP - AR, AP, GL and CM
- Developing and maintaining standards, common processes and best practices
- Guiding, training, instructing and assisting others onshore/offshore on a variety of technical issues
- Help team members in technical problem of data stage, Unix and Oracle.
- Strong SQL Background
- Willing to take On-call responsibilities 24x7x365
- Background in healthcare industry applications development
- Experience with C, C++
- Experience with RDBMS such as Oracle
- Experience with AutoSys job control/scheduling
- Experience with Healthcare financial application
- Experience with OM processes is desirable.
- Experienced in handling a team size of 5 - 10 members
- Experience working with offshore teams
- Experience in Client handling.
- Outstanding communication and presentation skills working across multiple geographies, business functions and teams
- Strong experience with DataStage parallel processing job development
- Strong experience with UNIX and shell scripting
What are the work hours? (ex. 9am-5pm, day/night shifts, rotating shifts, etc) 9am - 5pm PT and working with offshore team
What type of interview process is preferred? (Face to face, phone, Skype, or a combination of the three) On the phone and in Person.
Source : Georgia IT Inc.