SERVICE COORDINATOR at Cima Network, Inc.

Position Summary

As a Service Coordinator, you will be responsible for sign repair and maintenance throughout the United States using both internal and external resources.

Essential Duties & Responsibilities

Dispatch via purchase order or internal work order daily customer requests throughout the United States, within customer required time frame and with all client deliverables

• Help to qualify, select, negotiate and manage vendor partnerships throughout the country
• Maintain geographic vendor list with data to track vendor performance in each area
• Track all active calls from creation to billing with all required paperwork and follow up
• Reviews and enters work orders and/or Purchase Orders into a computer in order to automate the scheduling process.
• Track all relevant work order documents as required and defined in the company process
• Confirms that service call is on the service team's schedule within required time frame, that they are there on the day promised and the work was complete per the requirements
• Generates quote for customer if Not to Exceed price will not cover the cost of repair
• Tracks overall profitability for each service call
• Confirms that all information for customer invoicing is accurate and completed on a timely basis
• Reports status of all service work orders to customer on a regular basis with great customer service
• Coordinates weekly scheduling meeting with internal team and customers
• Confirms vendors have a current Certificate of insurance and W-9 on file with company
• Assist internal project management team as required and time allows

SKILLS / EXPERIENCE:

Cima Network is an Equal Opportunity employer

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