Service Coordinator - Archer Corporation
Canton, OH 44706
About the Job
Archer Sign Corp. is looking to add a Service Coordinator to our growing team in Canton, OH. This is a fantastic opportunity to join a local, nationally recognized growing company and supportive team! In this role, you will be responsible for coordinating, scheduling, and invoicing service calls and surveys.”
Benefits:
- Pay: $45,000-55,000; dependent on experience
- Paid Time Off
- Medical after 30 days
- 401k
- 6 Paid Holidays
- Team Building Events & Christmas Party
Job Responsibilities:
- Schedule and coordinate service appointments, ensuring optimal use of resources and timely completion of tasks.
- Serve as the primary point of contact for clients, addressing inquiries, providing updates, and resolving issues promptly.
- Create, manage, and track work orders from initiation to completion, ensuring all necessary documentation is accurate and up-to-date.
- Work closely with service technicians, sales teams, and other departments to ensure seamless service delivery.
- Monitor and manage inventory levels of service-related materials and supplies, placing orders as needed.
- Conduct follow-up calls and surveys to ensure client satisfaction and identify areas for improvement.
- Prepare and maintain service reports, tracking key performance indicators and providing insights for process improvements
Qualifications:
- 4-year college degree preferred but not required
- Minimum 1 year experience in a Service Coordination, Project Management, or Construction field required, preferably within the sign industry or related field
- Ability to work under stressful situations with customers in a proactive manner
- Strong written and verbal communication skills
- Proficiency in Microsoft Office Suite or service management software
- Exceptional ability to organize competing deadlines and priorities.
- Ability to work independently and as part of a team
- Problem-solving skills and a proactive approach to challenges
VETERAN FRIENDLY BUSINESS
If you feel as though you would make a great fit for this position, please submit a current resume for review!
For over fifty years, Archer Corporation, based in Canton, Ohio, has built its reputation in the custom sign manufacturing business on three principles: innovation, commitment to the customer, and hard work. Dwight Archer, the company’s founder, started out changing light bulbs in gas station signs. He launched Archer Corporation in 1969, the same year that the first moon landing was launched. Both events marked the beginning of something great.