Service & Construction Coordinator - Astec Industries

Service & Construction Coordinator
 

 

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.  

 

Work closely with the Combustion Service Group Manager to provide the best customer experience and support Field Service Technicians.

 

• Manage the quality of work and budget costs. 

• Prepare work schedules for Service Technicians. 

• Report project progress and challenges. 

• Oversee and facilitate the installations of equipment and components for projects. 

• Provide support by identifying and resolving issues at any site. 

 

• Schedule all rental equipment needed for each job. 

• Manage all expenses for all road work. 

• Enter service report information into ERP system. 

• Work directly with the Combustion Service Group Manager on all field issues. 

• Schedule technicians and following up with customers on field service reports. 

• Frequently travel to job sites to look at construction jobs. 

• Estimate cost for installs and repairs for Service department. 

• Work with Engineering department and Shop for repairs. 

• Work with Sales department and customers. 

• Enter all road time for Construction department. 

• Must follow all company policies and rules. 

 

• High School diploma or equivalent required; Business/Office courses preferred 

• Possess excellent computer skills and experience with Microsoft Office Suite and scheduling software 

• Project Coordinator experience preferred, but not required 

• Possess knowledge of job costing and project estimating principles and practices 

• Able to work on projects unassisted, handle multiple assignments at one time, and meet deadlines 

• Possess excellent mathematical and analytical skills 

• Experience in a manufacturing environment with general construction and welding processes and possess an understanding of job layouts 

• Able to work effectively as a member of a team, respecting everyone’s skills and unique talents in order to help ensure an enjoyable and productive work environment 

• Able to solve practical problems and deal appropriately with a variety of situations related to the Service department, including irate customers 

• Possess excellent written and verbal communication skills and the ability to use interpersonal skills to interact effectively throughout the organization and with all levels of customers 

 

Supervisor and Leadership Expectations:  All Construction crew and Foreman 

 

Employees that become part of Astec embody the values below throughout their work:  

• Continuous devotion to meeting the needs of our customers 

• Honesty and integrity in all aspects of business 

• Respect for all individuals 

• Preserving entrepreneurial spirit and innovation 

• Safety, quality, and productivity as means to ensure success 

 

Office 

 

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting, including extensive computer work, sitting, or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 

The shop manufacturing environment includes exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions, and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, and very warm and chilly temperatures. The noise level in the shop can be very loud at times, consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status, or any other characteristic protected by law or executive order.