Service Center Representative - Sedgwick Claims Management Services, Inc.
Dublin, OH
About the Job
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Service Center Representative
**Must live in or around Columbus, Ohio!!!**
Tuition Reimbursement!
Career Advancement Opportunities!
Executive Development Training!
Training - 8:00 AM to 4:00 PM EST, Shift - 12:00 PM to 8:00 PM EST
PRIMARY PURPOSE OF THE ROLE: To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.
ESSENTIAL RESPONSIBLITIES MAY INCLUDE:
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
- Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
- Assigns new claims to the appropriate claims handler.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
- Attendance during scheduled work hours is required.
EDUCATION AND LICENSING:
High School Diploma and/or GED.
TAKING CARE OF YOU BY:
- Offering a diverse and comprehensive benefits including medical, dental vision, 401K, PTO and more beginning your first day.
- Thriving together to solve problems.
- Being valued as a collective “we.”
- Providing a strong team and customer service orientation.
- Creating a culture of support, both giving and receiving.
- Offering an opportunity to contribute to a larger purpose.
NEXT STEPS:
If your application is selected to advance to the next round, a recruiter will be in touch
#customerservice #callcenter #claims
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.