Service Center Representative - Safety Insurance Company
Boston, MA 02110
About the Job
The Safety Service Center works with, and supports the business needs of, a select group of our independent agency partners. Service Center Representatives are experts of Safety’s Personal Lines products and work on behalf of our agents to provide customers with the best possible experience.
Tasks include speaking directly with insureds, dealers, banks, and other interested parties via phone, email, or other methods of communication. Educating insureds on coverages and advising what limits will best fit their individual needs or notifying of gaps in coverage. Reviewing policies for best pricing with the goal of policy and customer retention.
The successful candidate for this position is a critical thinker that possesses excellent customer service, communication, and problem-solving skills, with the ability to work both independently and as a part of a team. Time management and organization skills are necessary to manage priorities in a fast-paced environment.
This role is responsible for responding to inquiries and resolving issues from insureds, agents, banks, etc., in accordance with Company policies and procedures within their authority regarding policy guidelines, billing, claims, and basic underwriting from policyholders. Resolves all other inquiries through transfer or interaction with other Safety departments.
*** This position works on a hybrid remote / in-office schedule ***
Duties:
Responsible for handling incoming calls, emails, and other inquiries, from our Service Center assigned agency customers, banks, dealers, etc.
Interacts with other Safety departments as needed to provide customers with most efficient and effective service possible
Assesses customer needs to advise on appropriate coverages and endorsements
May be required to determine solutions to unique problems that require action or input by other employees
Performs other activities as required and easily adapts to new or changing processes and priorities.
Qualifications:
Bachelor’s Degree required
Superior customer service skills required
2+ years working in Personal Lines Property & Casualty insurance required
MA, NH, and ME Producer P&C License required (or must be obtained within 6 months of hire date)