Service Center Assistant Manager - The McAlear Group

This position will assist in the management of all operational activities and associated costs of the assigned service center while maintaining a focus on maximizing production efficiencies and providing superior customer service.

Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important).

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Monitoring inventory levels and, with the Managers approval, adjusting when appropriate
• Maintain a team member structure to accomplish the service center mission in an effective and efficient manner
• Assist in the Interview process and recommend applicants for hire
• When necessary, communicate with customers in person, on the telephone, executing superior customer service and communication skills
• Plan and coordinate work, train and motivate, monitor, and evaluate performance of service center team members; ensure their ability to safely operate material handling equipment to move materials to and from storage configurations; counsel, reward, and discipline, as necessary
• Maintain all equipment at a sufficient number and condition to accomplish the service center mission safely and effectively.
• Train team members to work productively with a high sense of professionalism, urgency, and orientation towards positive customer service
• Provide superior customer service by ensuring all Customer Pick-Up procedures, policies and processes are followed
• Monitor, document, and report inventory discrepancies and return goods
• Work in accordance with company safety policies and maintain a safe working environment
• Assist with asset control in shipment procedures and departmental security issues
• Assist in the coordination of shipping and delivery with Purchasing Department
• Prepares performance assessments and/or progress reports for Warehouse Customer Service Specialist (all levels). Responsible for documenting key events and any other pertinent information about said employees to use for the performance assessment
• Punctuality and regular attendance are essential to managing on-site customer service.
• Reviews daily warehouse schedule for the department to ensure proper coverage for the shift. Notifies Service Center Manager of any variances immediately.
• Completes appropriate HR forms for warehouse team members.
• Conducts safety and 5-S audits and maintains good housekeeping in the Service Center.
• Manage and document the delivery of products via company delivery vehicle.

NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Supports the customer service, sales, and technical support function for all Service Spring Corp product divisions.
• Assist in administering order entry control and pricing policies consistent with company guidelines.
• Assist with the loading and unloading of trucks if necessary.
• Provides suggestions regarding new product and service opportunities.
• All other duties as assigned

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Physical ability to do work requiring frequent lifting, twisting, bending, stooping, pulling, pushing, walking, and standing for 8+ hours per day
• Ability to frequently bend, stretch and lift up to 50 pounds
• Must be able to operate a forklift and have a clean driving record

COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of overhead garage door products, garage door repair and installation
• Outstanding computer skills, proficiency in Microsoft Excel and Word is required
• Outstanding oral and written communication skills
• Must be friendly and patient
• Professional appearance and strong work ethic
• Ability to work independently and resolve issues based on discretion and good judgment
• Positive attitude
• Highly ethical
• Superior customer service skills
• Able to change focus frequently and often while being detail orientated and well organized
• Conflict resolution and problem solving are key components of this position as well
• Must be able to operate a forklift and have a clean driving record

EDUCATION & EXPERIENCE:

REQUIRED:

• High School diploma

PREFERRED:

• Preferred: B.S. or B.A. in business or industrial related field

The McAlear Group offers a full range of benefits for eligible employee including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, and PTO.