Service Call Coordinator - req# 28472 - University of New Mexico

Albuquerque, NM 87131

About the Job

Service Call Coordinator

Requisition ID	req28472
Working Title	Service Call Coordinator
Position Grade	07
Position Summary	UNMs Facilities Management (FM) is looking to hire a Service Call Coordinator to join our FM Work Control division. The qualified candidate will serve as a primary customer contact regarding such matters as pricing, scheduling, and work order generation. Records and monitors all labor, materials, and other pertinent data into a CMMS (Computerized Maintenance Management Software) system. Candidate should possess basic knowledge of building systems equipment and maintenance trades assignments. See the Position Description for additional information.
Conditions of Employment	All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement. Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
Minimum Qualifications	High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications	Able to prioritize tasks, be organized, pay attention to detail, and have outstanding customer service skills. Call center experience. Problem solving abilities. Ability to work with a Computerized Maintenance Management Software Ability to communicate effectively, both orally and in writing. Basic accounting knowledge principles.
Additional Requirements
Campus	Main - Albuquerque, NM
Department	FM Work Control (821B3)
Employment Type	Staff
Staff Type	Regular - Full-Time
Term End Date
Status	Non-Exempt
Pay	$16.23 to $20.60 Hourly
Benefits Eligible	This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement	As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required	Yes
For Best Consideration Date	3/4/2024
Eligible for Remote Work	No
Eligible for Remote Work Statement
Application Instructions	Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application. To be considered for this position: 1. Complete the official UNMJOBS application; you must include all prior work experience and the number of hours worked per week. 2. Attach your current resume with three Supervisor references listed. 3. Attach your cover letter that addresses our preferred qualifications. 4. Incomplete applications will not be considered.
*Positions posted with a Staff Type of Regular* or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.** The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class. The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.

Source : University of New Mexico