Service BDC Manager - McGrath Honda St. Charles

St Charles, IL

Our company is looking for a Service BDC Manager to join our team.

Responsibilities:

Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
Answer customer inquiries and calls when necessary
Manage all incoming and outgoing phone calls and emails;
Maintain daily, weekly, and monthly sales forecasts;
Work closely with executive and department managers to develop appointment setting strategies;
Handle our customer contacts through CRM, service, follow-up and lead generations;
Schedule service appointments and reschedule no-show customers;
Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
Learn to overcome objections and thrive within sales situations;
Answer customer internet inquires by both email and phone;
Manage day-to-day business of the business development center;

Requirements:

Competitive and self-motivated attitude that thrives on goals;
Team player with positive energy and an eagerness to improve;
Previous management experience preferred;
Automotive industry experience preferred;
Ready to waste no time on learning new product in’s and out’s, eager to improve;
Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
Outgoing personality, ability to influence customers to schedule appointments;
Strong computer knowledge;
Phenomenal communication skills with customers and team members;
Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;
Extremely customer service oriented;
Must have strong computer skills;
Enthusiastic personality;
Must be Dependable and Reliable.

Job Type: Full-time

Benefits:

Schedule:

Supplemental pay types:

Experience:

Source : McGrath Honda St. Charles