Service BDC / Appointment Setter Associate - Audi VW Glenwood Springs - Sonic Automotive

Why work for Audi Glenwood Springs?

Nestled in the heart of the Colorado Rockies, Audi Glenwood Springs is not just a workplace—it’s a destination! Where else can you fine-tune an Audi and then soak in world-famous hot springs on your lunch break? If you like to get in the Colorado River, you can drop your raft or cast for trout from the back of our parking lot. Our dealership offers a unique blend of cutting-edge automotive technology and the breathtaking beauty of Glenwood Springs, making it an exceptional place to grow your career!

Our service shop is fully climate-controlled; technicians are very productive and have significant customer pay work followed by some warranty work, they also have every weekend off! We’re dedicated to excellence, customer satisfaction, and fostering a dynamic work environment. Join us and experience the best of both worlds: top-tier Audi service and the stunning surroundings of Glenwood Springs.

Pay is $18 per hour

The Service BDC Associate Position has a Pay Scale consisting of the following elements and ranges.  Wages include Base Hourly Compensation of $18.00.

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles.  The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.  This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.  The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

·       Respond to internet inquiries with courtesy, accuracy and professionalism.

·       Promptly and accurately enter all customer inquiry data into the CRM.

·       Generate service appointments.

·       Conduct phone surveys to assess customer preferences and quality of experience.

·       Effectively utilize lead management tools.

·       Compile all necessary reports, forms and other documentation on a timely basis.

·     Perform cashier duties as requested. 

·       Perform other job-related duties as assigned.

·       Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Preferred:

·       Excellent guest/customer service, communication, phone, and computer skills.

·       Ability to work independently and as part of a team in a fast-paced environment.

·       Ability to work in call center environment.

·       Strong organizational and time management skills.

·       Ability to read and comprehend rules, regulations, policies and procedures.

Required:

·      Valid Drivers License and clean driving record.

·     All applicants must be authorized to work in the USA.

·     All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid drivers license.    

It's time to make the most important move of your career.  From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.