Service Assistant - Dishwasher (Franchise) - Friendly's (DDM Restaurant Group, Inc.)

SERVICE ASSISTANT MISSION

To maintain a clean, safe restaurant, and all dishware and utensils necessary to ensure a memorable dining experience for our guests.

ESSENTIAL FUNCTIONS

• Maintain a clean, neat, and safe environment.
• Maintain a constant state of urgency.
• Make sure production areas have adequate supplies of clean dishes and utensils.
• Anticipate coworker’s needs and react before they need to ask.
• Consider all back of the house areas to be your responsibility in regards to cleanliness and neatness.
• Look for ways to go above and beyond for your guests and coworkers.
• Own the entire dining experience, engage whenever necessary.
• Be rush ready, never allow a lack of planning to interfere with the guest’s satisfaction.
• Inform management of slow-downs and the need to take corrective action.
• Work as a team, utilize our systems and procedures for maximum efficiency.
• Bus tables in the dining room when necessary to speed service and resupply.
• Check equipment temperatures constantly to insure compliance and safety.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Create an emotional attachment to our restaurant by helping our guests create great memories.

GENERAL JOB REQUIREMENTS

• Must read, write, and communicate in English as it relates to the job and to the safety regulations.
• Must be able to perform all job functions safely.
• Must meet the company performance standards for the job.
• Must participate in company orientation and training.
• Must be able to follow instructions.
• Must be able to work the scheduled / assigned times and required overtime for the position.

SPECIFIC JOB SKILLS AND QUALIFICATIONS

• High School Diploma / GED preferred.
• Must be able to stand and walk for extended period of time.
• Must know safety information regarding all materials used within the scope of the work.