Service Appointment Coordinator/Cashier - Serra Traverse City

Serra Traverse City -Service Appointment Coordinator/Cashier

Serra Traverse City is looking for an energetic person with a passion for customer service to join our service team as a scheduling coordinator/cashier. Our scheduling coordinators/ cashiers are the first and last point of contact with our customers, so maintaining a positive solution focused attitude is a must.

A little history...

"Take care of the customer and your employees, and the rest will take care of itself."- Albert M. Serra

Serra Traverse City is proud to be part of Serra Automotive, one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong.

Today, Serra Automotive operates in seven states and employs over 2,200 people. The network includes 44 dealerships and represents 56 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry.

Service Appointment Coordinator/Cashier Summary:

As a Service Appointment Coordinator/Cashier, you will assist our customers with their scheduling needs, working within company guidelines, to create a welcoming experience in the Service Department. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. In addition, you will have cashiering duties, assisting both the Service and Parts Departments. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

In this role, you get to...

Responsibilities:

• Handle inbound and outbound phone calls with customers to schedule service appointments.
• Act as the first point of contact for customers in need of service appointments.
• Determine and document customer needs/understand their reason for calling.
• Schedule service appointments using computer scheduling system.
• Place reminder calls to customers regarding pending scheduled service appointments.
• Place follow-up calls to customers when special order parts arrive to schedule service.
• Process customer payments when services are completed.
• Build strong relationships with customers and dealership employees.
• Maintain a high and consistent level of premium-brand, customer service.

You have...

• Excellent customer service, interpersonal, and communication skills
• Strong listening, observational, organizational, and time management skills
• The ability to motivate and build rapport with people
• The ability to work autonomously and manage your own caseload
• An empathetic, non-judgmental and ethical approach
• Valid driver's license
• Acceptable criminal background check and drug screen
• Professional, well-groomed personal appearance
• The ability to multitask

We have...

• Medical, Dental, Vision, 401K, Short- and Long-Term Disability
• Employer-paid Life Insurance
• Employee Referral & Discount Program, Employer-Paid College Tuition
• Growth Opportunities
• And More...

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Have questions before applying?

We have answers! Reach our HR team at m.humanresources@serratc.com. We look forward to connecting with you!

LIFE IS SHORT , WORK SOMEPLACE AWESOME!!!