SERVICE AGREEMENT COORDINATOR at Atlas Machine And Supply

We are seeking a highly motivated and customer-oriented individual to join our fulfillment team as a Service Agreement Coordinator for our Compressed Air Division. In this role, you will be responsible for providing exceptional customer service and support to our customers, sales team, and service team. Your primary responsibilities will be to process incoming quotes, order requests, keep the customer service agreement contracts up to date and maintain strong relationships with our customers.

ESSENTIAL RESPONSIBILITIES:

Quote all Service Agreement requests from Salesmen, Regional Aftermarket Director, and Branch Service Managers
Manage and initiate all service agreement jobs.
Procure parts for all service agreement jobs.
Work with Branch Managers to ensure maximum efficiency and profitability on service agreement jobs.
Review all current service agreement contracts for expiration dates and profitability.
Notifying sales and regional aftermarket director timely for renewals
Research and procure parts for Non-Preventative Maintenance Service Requests as needed.
Perform other duties as assigned.

REQUIREMENTS:

Knowledgeable in the Air Compressor Industry
High School diploma or General Education Degree (GED) or a minimum 1-year experience in Air Compressor Industry
Ability to manage timelines and complete all tasks as assigned.
Excellent interpersonal, written, and verbal skills
Ability to demonstrate specific reasoning in defining problems, data analysis and valid recommendations.
General computer proficiency including proficiency with Microsoft Suite
Report preparation and presentation.

BENEFITS:

401(k) Retirement plan with a company match
Health, Dental, and Vision insurance
Company-paid life insurance, short/long-term disability insurance
Employee assistance program
Flexible spending account
Paid time off
Parental leave
Nine paid holidays

It is Atlas Policy to employ qualified people to perform the many tasks necessary in operating our Company. An integral part of this Policy is to provide equal employment opportunity for all persons regarding recruiting, hiring, benefits, compensation, training, promotions, terminations of employment, and company sponsored social and recreational activities without discrimination because of race, color, religion, sex, national origin, age, physical or mental disability, or veteran status.

It is also the Policy of Atlas to maintain a work environment that is free of harassment of any kind. Our company does not and will not tolerate any employee unlawfully harassing another employee, for example, by addressing or referring to another employee in racially, religiously, or sexually derogatory terms.