Service Advisor - Atlantic Auto Group

Job Description

Professional Service Advisor with strong customer satisfaction skills needed to join our team. 

We have more customers than our service department can handle and need help immediately. 
Have you been looking for a home at a dealership that values you as a professional? Come join a stable and growing team. We offer competitive pay and benefits and opportunities to grow with us, as well as excellent working conditions. 

We want our Service Advisors to fully understand the sales process involved with advising service customers about how to repair and maintain their cars properly.  He or she must have an outgoing personality with expertise in developing relationships and trust and must be able to provide excellent CSI scores. Bi-lingual in Spanish is a Plus!! 

Candidates must have a valid and clean NY driver’s license and must be able to pass a drug test and background check.

Responsibilities include:

• Interprets the customer’s description of symptoms
• Clarifies description of problems so the mechanic can repair the problem correctly
• Ability to translate complicated terminology into a language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies and labor including deductibles and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and follows regulations and standards
• Attends all staff meetings, trainings, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude, answering any questions and/or directing them to the appropriate person or location
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Follow up by phone, text or email with your customers ALWAYS and DO NOT wait for them to call you

Benefits:

• • Aggressive pay plan with an excellent bonus structure 
• • Medical, Dental & Vision (after 90 days of employment)
• • 401K
• • Paid vacation
• • Discounted vehicle purchases, Employee Assistance & Discount Savings Programs

Requirements: 

• Excellent phone, computer & follow-up skills
• Knowledge of Reynolds and Reynolds
• Clean & valid NY State driver’s license
• Previous Service Advisor Experience a plus 
• Strong organizational skills and the ability to effectively multi-task
• Must be an outgoing people person with expertise in developing relationships
• Customer service focused with a desire for impeccable CSI scores
• Must be dependable reporting to work every day on time.
• Ability to address and answer customer requests via phone and e-mail & text 

We want to hire only the best so you must pass a drug test and a background check.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.  

Schedule 5 Days - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)

Looking for a candidate who can work 4 Weekdays and  Saturday