Service Advisor - Porsche Walnut Creek
Walnut Creek, CA
About the Job
Ready to join a winning team? Your next opportunity awaits at Porsche Walnut Creek. We are hiring a Service Advisor to join the team.
The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer's needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
Responsibilities
- Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
- Help to identify mechanical problems with fact-finding questions and performing and interactive visual inspection arranging road test if necessary.
- Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
- Follow the progress of service repairs and provide customers with timely updates.
- Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
- Valid driver's license and clean driving record.
- Previous experience as a Service Advisor preferred.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k)
- 401(k) matching
- Flexible spending account
- Professional development assistance
- Life insurance
- Employee assistance plan
- Disability insurance
Pay: $115,000 - $220,000 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, bonuses, overtime, etc.
Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.
At Porsche Walnut Creek, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.
We are an Equal Opportunity Employer