Service Advisor - Thermo King Northeast
Saugus, MA 01906
About the Job
Thermo King Northeast has an opening for a full-time Service Advisor at our location in Saugus, MA.
Thermo King Northeast is the Northeast's #1 Thermo King dealer and service center with 5 locations in MA, ME, NY and CT. Thermo King is the world leader in transport temperature control systems for trucks, trailers, buses and rail cars. We provide expert, factory-trained service when and where customers need it, and a complete line of genuine parts. Thermo King Northeast is a division of DeVivo Companies. Learn more about us at www.tkne.com.
What We Offer:
- Family-oriented culture & team environment
- Promotion opportunities – we promote from within
- Medical & dental insurance
- Life insurance
- Flexible spending account
- 401k plan with match
- Paid time off
- Paid holidays
- Uniform & boot program
- Paid training
- Certification reimbursement
- Factory training
- Modern, clean, bright & well heated shop
- Employee referral bonuses - refer a mechanic and earn $1,000
Primary Responsibilities:
- Greet customers at service counter
- Answer customer calls and coordinate getting their work into the shop
- Keep customers informed on work progress and estimated completion date
- Generate repair orders
- Write job estimates
- Work with service manager to schedule jobs for technicians
- Generate billing statement for customers
- Maintain a clean and safe work environment
Position Requirements:
- 2 years’ experience in a service adviser/service writer role in a mechanical shop
- Estimate writing experience
- Ability to clearly communicate verbally and in writing with customers, employees and management
- Good computer, Microsoft Outlook and internet skills
- Experience with Procede is a plus
- Strong work ethic and a commitment to work extra hours as needed
- Valid driver’s license
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status and all other protected classes.