Service Advisor - Automotive Career Professionals

Northern California Automotive Dealer Group in Wine Country, Seeks professional, customer service minded Service Writer / Service Guide. 

If you are just looking for a job, this position is not for you. If you want a "Career" that will improve your personal situation, this is your chance that you have been looking for. It's up to you to take advantage of this rare opportunity. You will be provided with all the tools you need to become a professional Service Advisor / Service Guide. Those with sales experience in the mobile phone, high tech, financial services, mortgage, restaurant, and customer service industries have proven to be very successful when switching careers to Service Advisor / Service Guide in the Automotive industry.

Responsibilities

• Greet customers promptly
  
• Obtain customer and vehicle information
  
• Clearly report all vehicle symptoms as described by the customer
  
• Determine and recommend maintenance base on age, mileage and history of vehicle
  
• Prepare a complete and accurate estimate of cost for labor and parts
  
• Establish follow up time
  
• Monitor the progress of each vehicle throughout the day, and update customers frequently
  
• Verify that the final invoice reconciles with the work performed on the repair order
  
• Explain all completed work and charges to customers
  

Qualifications

• Proven record of achieving exceptional customer satisfaction
  
• Demonstrated ability to manage others
  
• Organized and friendly personality
  
• Dealership experience/Service Advisor experience (preferred)
  
• Professional presentation
  
• High school diploma or GED
  
• Ability to work in a fast-paced environment
  
• Willing to submit to a drug screen & background check
  

Benefits 

• Medical, Dental & Vision Insurance 
  
• 401k plan w/ matching contributions
  
• Paid Vacation, Holiday, and Sick Pay
  
• Growth opportunities 
  
• Complete paid training programs for rapid advancement including periodic job reviews
  
• Employee vehicle purchase plans
  
• Family culture with organized structure 
  
• Long term job security
  
• Associate discounts on vehicles, service and parts purchases
  
• Employee recognition programs
  
• Leading competitive pay
  

All inquires held in confidence.

Our client is a equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.