Service Advisor - Gerald Auto Group

We are a family-owned auto dealer group looking for an experienced Automotive Service Advisor to join our team! The ideal candidate will have a passion for customer service, and a proven track record of delivering exceptional experiences to clients. As an Automotive Service Advisor, you will be responsible for providing customers with a comprehensive range of service recommendations related to their vehicles. You will work closely with our technicians to ensure that customers receive high-quality service that exceeds their expectations.  Hyundai - Ford - Nissan - Kia - Subaru - Genesis - Toyota - Honda

Responsibilities:

• Greet customers and promptly identify their needs
• Schedule appointments and communicate with customers about their vehicles' needs and potential repairs
• Provide customers with accurate estimates and timelines for services
• Consult with customers about their vehicle's maintenance history and recommend additional services or repairs as needed
• Ensure that customers are informed throughout the repair process, ensuring that any concerns or questions are addressed promptly
• Maintain accurate and detailed records of customer interactions, services provided, and repair history
• Work closely with our technicians to ensure that repairs are completed efficiently and accurately
• Ensure that customers are satisfied with the services provided and address any issues that may arise
• Provide exceptional customer service and foster long-term relationships with our customers

Requirements:

• 3+ years of experience as an automotive service advisor
• Strong communication and interpersonal skills
• Proven track record of providing exceptional customer service
• Proficient in DealerTrack & Xtime
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Ability to work collaboratively with others and build strong relationships with customers and colleagues
• Valid driver's license and a clean driving record

If you are an experienced Automotive Service Advisor with a passion for customer service and a desire to work with a family-owned dealership that values its customers and employees, we encourage you to apply for this position! We offer competitive compensation and benefits packages, as well as opportunities for growth and development within our organization.