Service Advisor - WS Healey Chevrolet
New Hampton, NY
About the Job
As a Service Advisor, you will own the customer experience in the service lane. You are the first point of contact with our customers and will be well-versed in product warranty, product offerings, inventory needs, technician scheduling and customer service. You will be listening to customer needs and concerns to explaining the repair process. Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
At Healey Brothers, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Healey Brothers is absolutely critical to its success. Our promise, since 1977, is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical, Dental, and Vision Insurance
Basic Life Insurance
401K Plan with 2% Match
Up to 7 Paid Sick Days
6 Paid Holidays
Up to 3 weeks vacation paid at average earnings
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Saturday Lunches
Discounts on products and services
Uniforms provided
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen